Cancellation / Return Policy
Cancellation Policy:
Cold Plunge orders may be cancelled at any time prior to date of shipment, but customer will be charged a 30% cancellation fee. Please allow 3-10 business days for refunds to process. Once an item has been shipped, the order can no longer be cancelled. See the Return Policy below.
Return Policy:
To start a return, you can contact us at info@BoreasPlunge.com
If your return is eligible we will coordinate for curbside pickup.
Cold Plunge orders may be returned, for any reason, within 30 days of delivery. The customer will be charged a restocking fee of 30% plus our cost of shipping both ways. We will notify you once we’ve received and inspected your return, and let you know if the refund has been deemed eligible. Please allow up to 15 business days for the remaining 70% amount refund to process.
Damages and issues
For ensured customer satisfaction, please inspect your order upon delivery and contact us if there is any defects, damage or if you receive the wrong item.