Warranty
Every Boreas Cold Plunge comes with a 1 year manufacturer warranty upon purchase.
We also have a 100% Satisfaction Guarantee. If you aren’t 100% satisfied with your plunge, you have 30 days to return it.
https://boreasplunge.myshopify.com/pages/cancellation-return-policy
This warranty covers defects or malfunctions that arise during normal use conditions. Warranty does not cover damage as a result of poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, lack of attention to low water flow, or any other form of neglect, misuse or abuse. Certain other exclusions apply, as further described in this Limited Warranty.
All components covered under this warranty are warrantied for a period of 1-years from the date of delivery.
The Limited Warranty applies only to defects discovered within the applicable Limited Warranty period and only so long as the Cold Plunge Tank remains in the possession of the original purchaser (or original owner for a product presented as a gift).
How to Obtain Warranty Service
For service under this Limited Warranty, please contact us at info@boreasplunge.com. Please provide us with the following information: name of purchaser, proof of purchase, dated receipt, item purchased, and details of failure. Claims must be made within the specified warranty period.
Most warranty issues are usually handled via email or over the phone with one of our Boreas Plunge technicians. With respect to any qualifying defective Product of which we are notified during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge, or (b) refund the purchase price of such Product to you. All work upon any qualifying defective Product will be coordinated by Boreas Plunge and/or our authorized agents. If we elect to repair or replace the defective Product, and such repair or replacement requires the shipment of the defective product to another location, we will also pay for shipping and handling fees incurred in order to return the repaired or replacement product to you.
Warranty Service Performance:
Boreas Plunge reserves the right to determine whether a covered part or item should be replaced or repaired. Any component(s) repaired or replaced under this warranty shall be warrantied for the remainder of the original Limited Warranty time period. If the services of an approved general service provider are required, the customer may be charged for any additional travel fees in the case the customer lives in a rural area.
If on-site repairs are not possible for a repair/replacement covered under this warranty, Boreas Plunge may, in its discretion, either provide a replacement tub (of equal value) or have the tub shipped to/from the factory facility for repairs. The customer will be responsible for any costs associated with removal of tub to be repaired/replaced, and installation of replacement/repaired tub. Any repaired or replaced tub will be warrantied for the remainder of the original applicable Limited Warranty period.
Use of Natural Wood:
Wood, being a natural product, will have some variation in color/grains, or imperfections, which are considered natural. Wood owes its inherent beauty to these features – therefore, these variations are not considered defects. For outdoor units, some deterioration may happen due to the weather effect despite the best of treatments. Wood surfaces are subject to denting, scratching, etc. if not properly used and cared for. Since each unit is individually handmade, they will have minor variations in size, shape, and finish. Our designs evolve over time and there may be some variation in angles, elements, etc. compared to what is seen online. Though our team goes to great lengths to ensure high quality products, we do not take responsibility for the natural wood material.
Warranty Limitations & Exclusions:
The water chiller is only covered for a period of one year, unless the customer purchases the Water Chiller Extended Warranty described earlier in this warranty. The water filter is not covered by this warranty. Replacement filters are available for purchase, but replacement is entirely the customer’s responsibility. Boreas Plunge is not responsible in the case a customer may lose the water filter housing O-ring during the filter replacement process. This Limited Warranty does not provide coverage for any items purchased separately, such as oil and dirt buoys, sanitizer sticks, or any other item not included with original tub purchase.
This warranty is automatically void if Boreas Plunge or a designated representative determines that the product has been altered, abused, neglected or in any other way mistreated or used for any other purpose. Customer is responsible for regular maintenance of the product. Any problems or failures arising from failure to provide proper maintenance, water chemistry/balance will void this warranty. Using improper or harsh cleaning agents will also void this warranty. This warranty will be void if the customer uses any replacement parts or accessories not genuine or original to the unit or provided by Boreas Plunge.
This warranty is valid for in-home & residential use only and only applies to units sold and operated in the United States of America and Canada. Any commercial use of this product will automatically void this warranty. All repairs must be performed by an approved agent of Boreas Plunge. Repairs performed by someone not approved by Boreas Plunge will not be covered under this warranty. The tub owner accepts full liability for any repairs provided by someone not approved by Boreas Plunge.
The liability, if any, of the manufacturer, Boreas Plunge, shall not exceed the original purchase value of the product covered under this warranty. Boreas Plunge is not responsible for any incidental damages that may occur, such as freight damage, or any other consequential damage. Boreas Plunge is not liable for any injury or loss that arises from any defect covered under this limited warranty, either incidental or consequential, including but not limited to, loss of use of the tub even if Boreas Plunge was made aware of potential damage prior to occurrence of said damage.
This limited warranty is the exclusive warranty given by Boreas Plunge and supersedes any prior, contrary or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such an event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails of its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. In no event is Boreas Plunge liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive exemplary or special damages, including but not limited to loss of profit, loss of anticipated savings or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights, which vary from province to province (state to state).
LIMITED WARRANTY ON BOREAS COLD PLUNGES
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS PROVIDED BY BOREAS HEALTH PLUNGE INC. D/B/A BOREAS PLUNGE (“BOREAS PLUNGE”, “WE”, “US” OR “OUR”), A BRITISH COLUMBIA CORPORATION, TO YOU IN CONNECTION WITH YOUR PURCHASE OF A COLD PLUNGE (“PRODUCT”). OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, REFUND, OR REASONABLE REIMBURSEMENT FOR THE ENGAGEMENT OF BOREAS HEALTH PLUNGE INC. TO REPAIR OR REPLACE YOUR PRODUCT, SUBJECT TO THE TERMS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
- GRANT OF LIMITED WARRANTY. We warrant that, during the Warranty Period (as defined below), the Product that you have purchased will be generally free from defects in materials and workmanship, subject to the terms set forth herein and our Terms of Service, available at https://boreasplunge.myshopify.com/pages/terms-of-service , as amended from time to time (the “Terms of Service”), the terms of which are incorporated herein by reference. If the Product that you have purchased has any defects in materials and workmanship, as described in Section 2, and you discover such defects during the Warranty Period, you may be entitled to certain remedies as set forth in Section 4.
- COVERAGE OF LIMITED WARRANTY. The Limited Warranty shall not be read to include any issues, persons, or time period outside of the conditions set forth below:
- a) Defects in the materials and/or workmanship of the Product for the Warrant Period as defined below, where such defects existed at the time that the Product left our warehouse.
- b) The consumer who originally purchased the Product ("you"). It does not extend to any subsequent owner or other transferee of the Product.
- c) The period beginning upon the date you receive delivery of the Product and lasting one year (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the Product.
- DEFECTS OUTSIDE OF LIMITED WARRANTY.This limited warranty does not cover any damage or defects in materials or workmanship of the product due to: (a) transportation; (b) storage; (c) improper use; (d) failure to properly install the Product, follow the Product’s instructions, or perform any preventive maintenance reasonably required to maintain the Product in good condition; (e) modifications; (f) repair by any parties that we have not expressly authorized; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
- REMEDIES UNDER LIMITED WARRANTY. With respect to any qualifying defective Product of which we are notified during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge, or (b) refund the purchase price of such Product to you. All work upon any qualifying defective Product will be coordinated by Boreas Plunge and/or our authorized agents. If we elect to repair or replace the defective Product, and such repair or replacement requires the shipment of the defective product to another location, we will also pay for shipping and handling fees incurred in order to return the repaired or replacement product to you.
- NOTICE OF DEFECTS.To be eligible to obtain warranty service from us, you must e-mail our after-sales team at info@boreasplunge.comduring the Warranty Period, providing (i) the name and model number of the Product, (ii) the date on which the Product was purchased, (iii) the name of the purchaser, and (iv) a general description of the defects in the Product. We may request additional information from you in order to determine the nature of the services necessary, including, without limitation, information on your order receipt, a description of how the defects were discovered, and any issues arising from the defects. No warranty service will be provided except and unless we receive timely notice of the Product’s defects from you and we determine, at our sole discretion, that such defects are covered under this Limited Warranty.
- DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY. NOTWITHSTANDING ANY LANGUAGE TO THE CONTRARY, OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WE MAKE NO REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW WILL BE LIMITED TO THE DURATION OF THE WARRANTY PERIOD. BECAUSE WOOD IS A NATURAL PRODUCT, WE CANNOT TAKE RESPONSIBILITY FOR NATURAL WEAR AND DEGRADATION THAT MAY OCCUR IN THE PRODUCT OVER TIME. THE LIFE EXPECTANCY OF OUR WOOD PRODUCTS VARIES DEPENDING ON CHOICE OF LUMBER, STORAGE, MAINTENANCE, AND OTHER TREATMENT OF THE PRODUCT, LOCAL CLIMATE, AND THE LOCATION IN WHICH THE PRODUCT IS STORED. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TO THE EXTENT THAT THE JURISDICTION IN WHICH YOU RESIDE DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION SHALL NOT BE READ TO APPLY TO YOU.
- DISPUTES. If you believe that we have not performed our obligations under this Limited Warranty, and you are unable to resolve your dispute with us after providing notice in Section 5, you may seek resolution of your dispute in accordance with Section 17 of the Terms of Service (Governing Law; Forum; Waiver of Jury Trial). Any terms not expressly set forth in this Limited Warranty shall be governed by the terms in the Terms of Service.